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At Ezzico, we are committed to providing top-notch customer and vendor support to ensure a smooth and seamless experience. Our support team is available to assist you with any inquiries or issues regarding your use of the platform.
Customers and vendors can reach us through the following methods:
Email: Accessible through the Contact Us section of the website.
WhatsApp: Customers and vendors can contact us via the WhatsApp number provided in the Contact Us section.
Phone: Customers can reach out to us via the phone number provided in the Contact Us section.
Operating Hours: Our support team is available from Sunday to Friday (except public holidays) from 10:00 AM to 6:00 PM.
Response Time: We aim to respond to all inquiries as soon as possible within our operating hours. If a customer raises a ticket via the Contact Us section, our team will call them back at the earliest opportunity or at a time specified by the customer.
Customers can raise support tickets through the Contact Us section of the website. Upon submitting a ticket, our support team will review the inquiry and arrange a callback at the customer's preferred time or at the earliest possible moment.
We encourage customers to first consult the FAQ section available on the website for answers to common questions or general inquiries. This self-service option is available 24/7 and aims to resolve issues quickly without needing to contact our support team.
Vendors have access to a dedicated support team for any platform-related issues or inquiries. Vendors can directly reach out to their designated WhatsApp number for priority assistance.
Ezzico values customer and vendor feedback to continuously improve our services. After resolving an issue, customers and vendors may be invited to provide feedback on their support experience to help us enhance our service delivery.
