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Return & Refund Policy

Return and Refund Policy

At Ezzico, we prioritize customer satisfaction and aim to provide a smooth return and refund process. Please review the following terms regarding returns and refunds:

1. Eligibility for Returns

Customers may return items if:

  • The product is damaged upon arrival.

  • The product is defective or faulty.

  • The product received does not match the description or is significantly different from what was displayed on the platform.

Note: Returns due to a change of mind will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., food items).

  • Personal items (e.g., personal care products, lingerie).

  • Products explicitly marked as non-returnable.

  • Health and hygiene products.

  • Digital goods.

3. Return Conditions

To qualify for a return:

  • The product must be unused and in its original packaging, including all tags.

  • The product must not have been opened (for items that are different from the description).

  • The return request must be initiated within 10 days of receiving the product.

4. Return Process

  • Customers must submit a return request through the Customer Dashboard.

  • Once the return is initiated, Ezzico will review the claim and arrange for the product to be collected.

  • Customers will need to provide sufficient evidence, such as photos, to demonstrate that the product is faulty, damaged, or different from the description.

5. Shipping Costs for Returns

  • If the product is faulty, damaged, or different from the description, Ezzico will cover the return shipping costs. These costs will be forwarded to the vendor if it is determined that the product was misrepresented.

  • If the damage occurred due to the logistics provider, they will bear the return shipping cost.

  • Return costs for other issues will not be covered by Ezzico or the vendor.

6. Refund Method

Refunds will be issued in one of the following forms:

  • Ezzico Store Credit: Valid for up to 1 year from the issuance date.

  • Original Payment Method: Refund to the same payment method used for the purchase.

7. Inspection and Refund Timeline

  • Ezzico will process the return and issue the refund within 30 business days of receiving the return request and conducting the necessary investigation.

  • Refunds will only be processed after a thorough inspection of the returned item.

8. Exceptions for Faulty and Damaged Products

  • If a product arrives broken or damaged due to the fault of the logistics provider, customers must provide proof of damage, and Ezzico will manage the return and resolution with the logistics partner.

9. Customer Responsibilities

Customers must ensure that their return request includes accurate evidence. If any information is found to be falsified, Ezzico reserves the right to reject the return.


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